TERMS

Terms and Conditions of the Relaxi.com Service and Mobile Applications

Last update date: January 20, 2026

Relaxi.com is a marketplace technology platform that enables Users to search for and book services with independent Partners. The Service Provider provides the IT infrastructure, is not a party to agreements for the provision of Relaxation Services, and does not provide these services in its own name.

I. General Provisions and Governing Law

1. The administrator of the Service is GREENLOGIC Sp. z o.o. with its registered office in Wrocław (50-043), ul. Podwale 1/99, Poland, NIP: 8943073554, KRS: 0000602965 (hereinafter: "Service Provider").
2. The law applicable to these Terms and Conditions is Polish law. This choice does not deprive Users who are consumers of the protection granted to them by the mandatory provisions of the country of their habitual residence.
3. Use of the Service requires acceptance of these Terms and Conditions and reading the Privacy Policy.
4. The Service is intended for persons who are at least 18 years old. Minors may use the Service only with the consent of legal guardians, provided that local regulations and the offer of the given Partner allow it.

II. Definitions

Partner – an entrepreneur offering Relaxation Services in the Service (including massage parlors, SPAs, wellness centers, yoga schools, fitness studios, and others).
User – a natural person using the Service or the Mobile Application.
Relaxation Service – a service provided directly by the Partner to the User on the basis of an agreement concluded via the Service.
Booking – arranging a date for the performance of a Service via the Service's systems.
App Stores – distribution platforms: Apple App Store and Google Play Store.

III. Booking and Payment Rules

1. Use of the Service for searching and booking offers is free of charge for Users.
2. Direct payment: The Relaxi Service does not act as an intermediary in financial settlements. The full amount for the Relaxation Service is payable directly to the Partner at the place of its performance.
3. The User undertakes to make bookings in good faith. Repeated failure to show up for appointments without canceling them may result in restricted access to booking features.
4. The interface for presenting offers in the form of cards ("Offer Cards") constitutes the intellectual property of the Service Provider and is subject to legal protection.

IV. Relationships with App Stores

1. These Terms and Conditions bind the User exclusively with the Service Provider. Apple Inc. and Google LLC are not parties to the Terms and Conditions and are not responsible for the operation of the Service or its content.
2. The Service Provider is solely responsible for maintenance, technical support, and handling claims related to the Mobile Application.

V. B2B Partners (Subscription Rules)

1. Partners use the Service in a subscription model (SaaS). The Service Provider does not charge a commission on the revenue generated by the Partner through the Service.
2. The Partner declares that they possess all legally required licenses, professional qualifications, and insurance necessary to provide the offered Relaxation Services.
3. The Partner is the sole entity responsible for settling local taxes related to the service provided by them.

VI. Liability and Complaints

1. Service Provider's Liability: The Service Provider is not responsible for the performance of Relaxation Services, including their quality, safety, or health effects, unless any damages result from the exclusive intentional fault or gross negligence of the Service Provider regarding the functioning of the technological platform.
2. Complaints regarding the Service: Complaints regarding the performance or quality of a Relaxation Service should be directed directly to the selected Partner, who is the party to the agreement with the User.
3. Technical complaints: Problems with the operation of the Service (e.g., application errors) should be reported to: [email protected]. The processing time is 14 days.

VII. Content and Licenses

1. A User publishing opinions about Partners declares that they are based on their personal experience and are free from offensive or unlawful content.
2. By publishing content (texts, photos), the User/Partner grants the Service Provider a non-exclusive, royalty-free, perpetual license (with the right to sub-license) to use this content for the promotion and development of the Service in all fields of exploitation.

VIII. Final Provisions

1. The Service Provider reserves the right to change the Terms and Conditions with a 14-day notification period sent electronically.
2. The User has the right to delete the Account at any time, which results in the termination of the agreement for the provision of electronic services.
3. Disputes with consumers from the EU may be resolved through the ODR platform (http://ec.europa.eu/consumers/odr/).